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Keeping You Safe during COVID-19

Roper St. Francis Healthcare is closely monitoring the outbreak of the coronavirus (COVID-19). The safety of our patients, teammates and physicians is our number one priority. Our leadership and infection prevention teams are meeting regularly to assess the latest developments, prepare our care teams and review the latest DHEC and CDC guidelines to monitor patient symptoms across all of our facilities.

Nurse with mask

 

In an Emergency

In an emergency situation, every minute matters. Call 911 or visit the ER. Here’s a list of Roper St. Francis Emergency Room locations. Please don't suffer at home during this crisis. We’re keeping ER patients whose symptoms are consistent with COVID-19 separate, isolating them from everyone else and performing intense cleaning to ensure your safety.

 

Ask a Nurse

Not sure where to go with questions about your health? We’re here for you. The Roper St. Francis Ask a Nurse Line is staffed by experienced nurses and is a free service for the community. Our nurses are available Monday – Friday, 8 a.m. – 5 p.m. They’ll help you determine if you can manage your care at home and help you decide what to do next. Call (843) 549-4ASK (4275).

 

Visitor Restrictions

We're taking extra precautions to keep our patients, teammates and community safe. 

For Emergency Services

  • Support person allowed only for minors, vulnerable adults, or for clinical situations deemed appropriate by the charge nurse such as end of life, obstetric emergencies, etc.
  • Staff will update the family contact by phone at regular intervals if the emergency stay is extended beyond an hour.
  • Waiting rooms remain closed.

For Surgical Services

  • Upon arrival, you and your support person will be screened and given a badge prior to entry into the hospital.
  • Your support person will be issued a mask to wear upon arrival. They should keep this mask for future use.
  • Your support person can go with you to the areas within the hospital before your surgery.
  • Once surgery begins, your support person will be asked to wait in their vehicle, unless otherwise directed. They will receive a call at the end of the surgery.
  • For safety reasons, your support person is not allowed in any other parts of the hospital including the cafeteria or gift shop. Waiting rooms are closed during this time.
  • Your support person will still be screened at the entrance again and should bring their issued mask.
  • If you are going to an inpatient unit after your procedure, your support person will receive further instructions when they come to the unit after your procedure. Overnight stays will be allowed only under clinically warranted circumstances.

For Inpatients

  • Upon admission, you will be asked to designate a support person.
  • Your support person will be screened and issued an identification badge at one of our manned entrances. (Please bring a photo ID)
  • Your support person must wear a mask at all times while in the hospital. A mask will be issued upon arrival if you do not have one already. They should keep this mask for future use.
  • For safety reasons, your support person must remain in your room and access the cafeteria or public restrooms only when necessary. Waiting rooms remain closed.
  • We ask that the support person leave by no later than 7 p.m. daily. Overnight stays are allowed only under clinically warranted circumstances.
  • For patients in the Intensive Care Unit, your support person may be in attendance between the hours of 8am to 10am, which is also the time of the care team rounding. This will be the only access to ICU for the day.
  • This letter will serve as a “support person pass,” allowing them to return the next day. Your support person will still be screened at the entrance again and should bring their issued mask.
  • If necessary, the designated support person may change at 24-hour intervals. Please notify your nurse when a change is necessary, and they will document this in your medical record.

For Women's Services

  • One support person will be allowed to be in attendance for delivery and post-partum stay.
  • Support person may go to the cafeteria for meals.
  • One support person may accompany to OB Emergency Room.
  • Waiting rooms remain closed.

For Rehab

  • No support person.
  • Support person may be in attendance on the day of discharge for care instructions.
  • Support person may be allowed under special circumstances around the mid-stay for those requiring extensive training.
  • Waiting rooms remain closed.

Allowing a support person will be a controlled circumstance. We are asking the following guidelines be followed:

  • You will be screened and issued an identification badge at one of our manned entrances (please bring a photo ID).
  • You must wear a mask at all times while in the hospital. A mask will be issued upon arrival if you do not have one already. Please keep this mask for future use.
  • For safety reasons, you must remain in the patient room and access the cafeteria or public restrooms only when necessary. Waiting rooms remain closed.
  • We ask that you leave by no later than 6 p.m. daily. Overnight stays are allowed only under clinically warranted circumstances.
  • If necessary, the designated support person may change at 24-hour intervals. Please notify the nurse when a change is necessary, and they will document this in the medical record.

 

Guidelines for Patients Visiting Our Doctors' Offices

It’s an honor to care for our patients, so we are introducing a few new guidelines to keep them and our care team safe during the COVID-19 pandemic.

  • Only patients whose physician determines it is clinically necessary will have an in-office visit. All others will be offered a virtual visit.
  • Patients can be accompanied by one support person over the age of 16 only if assistance is required to facilitate the patient’s office visit. The support person is required to wear a mask. Please note for the safety of our pregnant patients, our OB/GYN offices are allowing one support person over the age of 16 to attend the first OB visit and anatomy ultrasound only. 
  • Patients and their support person will be screened at entrance of the office for flu-like symptoms; those with symptoms will be directed to return to their vehicles and conduct a virtual visit. 
  • Support persons will be strongly encouraged to stay in their vehicles during the visit.
  • Patients’ time in the waiting room will be kept to a minimum, and/or patients will be taken directly to their exam room whenever possible.
  • Seating in our waiting rooms has been reduced to maintain social distancing.
  • Our waiting rooms are disinfected throughout the day using recommended CDC and EPA disinfectants and cleaning chemicals (like Sani-Cloth Bleach wipes).
  • Our team is wearing masks, and those delivering care also will wear gloves.

 

Imaging Services

Imaging services have resumed and to ensure the safety of our patients and teammates, we are implementing these safety measures: 

  • Patients will be contacted prior to their appointment to determine if they are free of COVID-19 symptoms and risk factors.
  • Each room will be sterilized before and after every procedure.
  • All teammates providing patient care will be masked, gowned and gloved.
  • We have implemented an intensive seven-step cleaning protocol and are using the recommended CDC and EPA disinfectants and cleaning chemicals (like Sani-Cloth Bleach wipes) to clean all areas.
  • We are maintaining social distancing. Patients are asked to wait in their vehicle until it’s time for their appointment and when they come in, they are kept a safe distance of six feet or more from others.
  • Per CDC guidelines, patients should wear a mask when leaving their home and in our facilities. Homemade masks and/or scarves will be acceptable.

View a list of imaging and lab sites.

 

COVID-19 Testing

In order to be tested at a Roper St. Francis Healthcare facility for COVID-19 you must have a physician's order. All patients with COVID-19 testing orders should visit one of our Roper St. Francis Express Care locations to have the test performed.

We are providing drive-thru specimen collecting for patients that need pre-admission testing (PAT) at our Rivers Avenue location. Patients needing PAT are being seen from 8:30 a.m. to 5 p.m. Monday through Friday and Saturday and Sunday 9 a.m. to 1 p.m. at Roper St. Francis Physician Partners Primary Care at 5133 Rivers Avenue in North Charleston. Only patients with a PAT testing order can use this service.

South Carolina DHEC is offering mobile and popup testing clinics that provide free testing for anyone. To find a testing site near you visit the SC DHEC website

 

COVID Diagnostic Testing Fees

Test Description Cash Price
(Net of Self Pay Discount)
Cash Price
(Net of Self + Prompt Pay Discount)
COVID-19 Total Antibody $48.75 $41.25
SARS-COV-2-COVID-19 AMP PRB $104.00 $88.00

 

FAQs for COVID-19 Test Results

Positive COVID-19 Test

  1. How long do I need to quarantine with a positive result?
    You and any members in your household should quarantine for 14 days from the day you were seen by a physician.

  2. If I don’t have symptoms am I contagious?
    Yes, if you have tested positive you are contagious. Stay quarantined for the 14 days.

  3. Do I need to notify people I have been in contact with? 
    Yes, if you can.

  4. At what point do I need to seek medical care if symptoms get worse.
    If your symptoms become much worse, especially if there is a sudden onset of shortness of breath.

  5. What about my family members in the house?
    Do not leave home. Avoid others in your residence. Disinfect surfaces regularly. Monitor for symptoms that may require hospitalization. Follow CDC guidelines for safety and care.

  6. If other family members have been exposed, should they be tested?
    If they’re not showing symptoms, call your primary care physician and inform them you are positive and seek their recommendations. If they are showing symptoms or feeling ill, they should be seen by a physician.  

  7. My child has sickle cell, what should I do? (This applies to any person having a chronic illness) 
    Call your pediatrician or primary care provider to receive guidance and follow-up care.  

  8. When can I expect to start to feel better?
    Expect to start feeling improvement towards the end of your second week of quarantine or shortly thereafter (or no less than 10 days from symptom onset and 72 hours after fever disappears if you have had a fever).

  9. Do I need to be re-seen after I've finished my quarantine?
    Only if you have developed symptoms you consider urgent or emergent.

  10. What about my animals are they safe.
    Just like with people you should restrict contact with pets and other animals while you are sick.

  11. I'm also a diabetic, what should I expect when taking medications prescribed by my physician. 
    Be aware of your diet and check your blood sugar regularly. Contact your primary care doctor for a diabetic plan of care.

  12. I'm pregnant, does this affect my baby.
    You should follow the advice of your OB/GYN and CDC guidelines for safety and care.

  13. What medications can I take? 
    You can take Tylenol or Motrin for fever and body aches. Be sure to drink plenty of fluids and give yourself time to recover.

  14. When can I go back to work?
    If you have self-quarantined and remained isolated for the duration of 14 days, and are symptom free you can return to work.

Negative COVID-19 Test

  1. If I start to get symptoms do I need to get retested?
    That is up to you. At this point you have tested negative. We suggest that you stay quarantined until you feel better and do not have a fever for three days without taking fever reducing medications.

  2. How do I get a copy of my negative test results for my employer? 
    You can contact Medical Records to have them send you a copy of your results. If you have been seen in our ER, you will be emailed a note saying you are negative and instructions will be provided.

  3. When can I go back to work?
    If you have self-quarantined and remained isolated for the duration of 14 days, and are symptom free you can return to work. 

 

Donation of Critical Supplies

If you would like to make a donation of any kind (goods, food, etc.) please contact shawn.rabideau@rsfh.com or call (843) 789-1616.

If you would like to make a financial contribution to support our caregivers and patients, please give to the Roper St. Francis Foundation COVID-19 Relief and Recovery Fund.

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